Knowledge management systems (KMS) are designed to improve collaboration and sharing of knowledge among employees within an organization. Although there has been some reported growth in acceptance of these systems, their low usage by employees often contributes to their failures. Previous KMS implementation studies focused mainly on documenting the features, benefits, development methodologies and implementation of the systems than on the social factors affecting its use. To the preceding point, the present study focused on analyzing the knowledge management system activities, taking into accounts the actions and behavior of users. The study aimed at identifying the factors that determine the use of KMS, in terms of operational activities and adoption challenges. The study used Activity Theory as a lens to unravel influencing factors of the KMS activity.
Thesis (MTech. degree in Business Information Systems (Structured).)