TUTDoR

Service quality

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Date: 2015
Language: en
Type: Text
Identifier: tut:3119
Description: Higher education institutions like most other organisations have realized the importance of customer- centred approach to survive amongst competitors. This is very important keeping in mind the global ... More
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Date: 2009-12-18
Type: Text
Identifier: tut:654
Description: This study commences a process of developing a scale for the measurement of service quality in higher education in South Africa and also examines the relationship between the measures of service quali ... More
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Authors: De Jager, J. W.
Date: 2008-11-03
Type: Text
Identifier: tut:784
Description: Low job satisfaction is a major cause of high turnover among health care providers (Krueger, Brazil,Lohfeld, Edward, Lewis & Tjam, 2002; Costello, 2001 and Nobile & McCormick, 2008). Job satisfaction ... More
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