Perceived effectiveness of emerging technologies among administrative employees of selected government departments.
Mogale, Rabi Jackson
Mogale, Rabi Jackson
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Abstract
The research examined the perceived effectiveness of emerging technologies among government department administrative employees. This involved a greater understanding of the factors that influenced the perceived usefulness of emerging technologies in an administrative environment in the South African government departments. The study was conducted in two (2) government departments. The analysis and interpretation of the empirical data revealed that technology expertise, office equipment, training and accessibility are important components for the successful implementation and utilisation of emerging technologies across government departments. Different research methods, techniques and approaches were adopted to realise the objectives of this research study. Triangulation of the data was applied and a qualitative, case study research method was used. The Technology acceptance method (TAM) was also adopted which allowed the researcher to make sense of the quantitative and qualitative data. In this study, it was found that, emerging technologies can either enable or constrain individuals with regard to performing their roles and responsibilities in the workplace. However, different employees perceived the introduction of technology in their workplace differently. This resulted in some employees taking a stance against technological developments within the organisation; accordingly, the individual’s effectiveness was affected. Organisations are able to meet their obligations through technology that allows for a paradigm shift in the business vision. Furthermore technology has enabled organisations to initiate innovations, and many scientific endeavours have become possible through technologies that assist organisations to work faster, improve and provide excellent services to their potential customers and also develop efficient communication in the business environment.
Description
Submitted in partial fulfilment of the requirements for the degree, Magister Technologiae Organisational Leadership
in the Department of Office Management and Technology, Faculty of Management Sciences at the Tshwane University of Technology
Date
2017-04-01
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Tshwane University of Technology
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Keywords
Emerging technologies, Government departments, Perceived effectiveness, Administrative employees, Administrative environment