Perceived procurement challenges affecting Steve Tshwete Local Municipality.
Hlongwa, Katlego Acadia
Hlongwa, Katlego Acadia
Citations
Altmetric:
Abstract
The objective of study was to assess and evaluate obstacles that undermine the perceived quality of public procurement services that are performed in Steve Tshwete Local Municipality by employees of the municipality. Quantitative data was gathered from 147 employees of Steve Tshwete Municipality who worked on procurement services in the local municipality by using a questionnaire of study. The study was performed by using quantitative methods of data gathering and analyses including exploratory factor analysis. Exploratory factor analysis was used to identifying underlying dimensions affecting procurement service quality. The results showed that the level of performance of 133 of the 147 employees who were chosen for the study (90.48%) was adequate by the standards of Aldrighetti, Battini, Das and Simonetto (2023: 3004-3029), whereas the level of performance of 14 of the 147 employees who were chosen for the study (9.52%) was inadequate by the same standards. The study found that the quality of procurement services performed by employees of the municipality was undermined by 3 factors. These 3 factors were regular awareness of employees about changes in procurement policy, the alignment of the budget with procurement plan, and the extent to which employees were capable of working on electronic public procurement system. A framework is developed based on findings obtained from the research.
Description
Submitted in partial fulfilment of the requirements for the degree: Magister Technologiae, Supply Chain Management in the Department of Marketing, Supply Chain and Sport management at the Tshwane University of Technology
Date
2024-12-01
Journal Title
Journal ISSN
Volume Title
Publisher
Tshwane University of Technology
Research Projects
Organizational Units
Journal Issue
Keywords
Steve Tshwete Local Municipality, Public procurement services, Service quality