Factors contributing to administrative employee's motivation in the national department of health.
Maake, Godfrey
Maake, Godfrey
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Abstract
The purpose of this study is to determine what factors are contributing to the administrative employees’ motivation in the National Department of Health (NDoH), Pretoria. The study will also determine in what order of importance employees are placing these factors of motivation and to determine what the employees’ motivational levels are. A quantitative research approach was used. Non-probability, convenient sampling was used to select 150 administrative employees from a population of 463 administrative employees to participate in the study. The findings of the empirical study have revealed that respondents were motivated the most by factors such as, job security, job responsibility, goal setting, working conditions, leadership, feedback, salary, and job characteristics. Factors that respondents have indicated as aspects that did not motivate them were opportunity for advancement, performance appraisal, recognition and appreciation, training and development, and rewards. In their ranking of the factors that respondents deemed as most important motivational factors, the factors were ranked as follow: leadership (1), salary (2), training and development (3), job security (4), feedback (5), rewards (6), working condition (7), opportunity for advancement (8), recognition and appreciation (9), job characteristics (10), job responsibility (11), performance appraisal (12) and goal setting (13). The findings also revealed that the motivational levels of the respondents are generally high. The One Way Analysis of Variance was also executed to illustrate statistical differences between various variables. The study concludes that the NDoH can achieve higher employee
motivation if the focus is converged towards the practices that help employees to achieve high satisfaction and motivation.
Description
Submitted in the partial fulfilment of the requirements for the degree, Magister Technologiae: Office Management and Technology in the Department of Office Management and Technology, Faculty of Management Sciences at the Tshwane University of Technology.
Date
2016-10-01
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Tshwane University of Technology
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Keywords
Administrative employees’ motivation, Job security, Job characteristics, Opportunity for advancement, Performance appraisal