Assessment of workplace violence and its effects on employee performance in the Department of Military veterans.
Kwankwa, Attwell
Kwankwa, Attwell
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Abstract
Violence against Department of Military Veterans’ employees has become a widespread phenomenon that significantly impacts the employees’ performance.
Workplace violence has garnered significant interest from South African researchers, sociologists, and human resource professionals. Thus, it is imperative
that government departments acknowledge this violent epidemic and work to end such actions. As a result, the research investigates the types of workplace violence at the DMV. As most of the research to date has been qualitative, this study aimed to investigate participant experiences using a quantitative, descriptive research design and approach. Also, as part of the study, a convenience sample was employed to gather information via self-report questionnaires. The literature review was conducted better to define workplace violence and employee performance and its dimensions. This empirical study, therefore, explored the relationship between workplace violence and employee performance. A further intention of the study was to determine the significant differences in demographic groups between workplace violence and employee performance. Additionally, the study aimed to offer recommendations for improvement to ensure a favourable workplace setting that improves employee well-being and performance to abate workplace violence. The research findings found that employees encounter a variety of forms or types of violence. The impact of workplace violence within the department was attested to by the employees who had either witnessed or experienced it in the previous 12 months. The results show that 73.60% of the participants have either been intimidated or seen intimidation occur. Specifically, 73.08% of respondents experienced bullying and victimisation 63.16% of the time, and 58.27% of the participants reported having encountered verbal abuse at work. The best interventions to eradicate workplace violence for all department employees were identified. These interventions will hopefully decrease the tolerance for such inappropriate behaviour. By providing staff training, employees will be safer and happier in their work, providing better service to the public and, thus, increasing performance.
Description
Submitted in partial fulfilment of the requirements for the degree, Master of Management Sciences in Human Resources Management in the Department of People Management and Development, Faculty of Management Sciences at the Tshwane University of Technology.
Date
2025-02-01
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Tshwane University of Technology
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Keywords
Department of Military Veterans, Researchers, Workplace, Violence, Employee, South Africa