Assessing the impact of public participation in enhancing service delivery in the City of Tshwane.
Molepo, John Ntshaupe
Molepo, John Ntshaupe
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Abstract
The issue of public participation in local government is important for the delivery of services to communities. The Constitution of the Republic of South Africa, 1996 and other legislation relating to public participation such as the Municipal Systems Act, 2000 (Act 32 of 2000,) encourage the participation by communities in the affairs of the municipality. In this study, public participation perspectives are outlined on an international level and in South African local government. The area of the study is the City of Tshwane Metropolitan Municipality, which is situated in the Gauteng Province. The study seeks to assess the impact that public participation has on enhancing service delivery in the City of Tshwane. Furthermore, the study seeks to achieve its purpose by establishing the extent to which public participation enhances service delivery in the City of Tshwane. The research methodology applied to achieve the set objective of the study is qualitative. Questionnaires and focus group discussions are used to collect data. The findings of the study include the need for training of officials in the City of Tshwane with regard to public participation, because lack of public participation impacts negatively on the delivery of services. A new model for public participation in the City of Tshwane is proposed.
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Submitted in fulfilment of the requirements for the degree Magister Technologiae: Public Management in the Department of Public Management, Faculty of Humanities at the Tshwane University of Technology.
Date
2013-07-02
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Tshwane University of Technology
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Keywords
Local government, Municipal Systems Act, Delivery of services, The Constitution of the Republic of South Africa, City of Tshwane