The future of performance management at the City of Tshwane Metropolitan Municipality.
Mojaki, Mmathapelo Agnes
Mojaki, Mmathapelo Agnes
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Abstract
Performance management is a systematic and integrated strategy to achieve effective results in organisations by increasing organisational and individual
performance and developing skills. An effective performance management system is vital for enhancing engagement and efficiency, both of which are necessary for an organisation's growth and success. The world is experiencing the Fourth Industrial Revolution (4IR) and everything in it is technological. This study believes that human resources management (HRM) could serve as a future driver of long-term Industry 4.0 development. It proposes a performance management model that might provide a conceptual framework for the integration of human resource functions with the achievement of organisational goals. The purpose of this research study was to explore the future of performance management at the City of Tshwane Metropolitan Municipality (CoTMM). The primary objective of this research was to explore the future of performance management at the City of Tshwane Metropolitan Municipality. The study employed a qualitative research approach, with the target population being the CoTMM employees working with individual and organisational performance management. Prior to data collection, a pilot study was conducted with one participant who matched the selection criteria. The researcher purposely selected nine participants and interviewed them using Microsoft Teams to collect data. The data from the nine (9) interviewees were analysed using a thematic analysis method. The researcher employed ATLAS.ti version 22 software to analyse the data provided by the selected participants. The data were organised, coded and
sorted and themes and sub-themes were developed and improved to reflect the participants' experiences, perceptions and attitudes, including their opinions about the future of performance management at the CoTMM. The overall research findings suggest that management rethink the existing performance management approaches to make them more sustainable. The findings further encourage management to review and consider employee concerns and try to address them as a team.
Description
Submitted in partial fulfilment of the requirements for the degree, Master of Management Sciences in the Department of People Management Faculty of Management Sciences at the Tshwane University of Technology.
Date
2024-07-08
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Tshwane University of Technology
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Keywords
Management, Performance, City of Tshwane Metropolitan Municipalit