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Item The perceived effect of service design approach in the provision of social assistance at the South African Scial Security Agency.(Tshwane University of Technology, 2020-09-01) Moabi, Abednigo Pitsi; Prof B.T. MbathaThe study aimed to explore the effects of the service design approach in providing social assistance (grants) by the South African Social Security Agency (SASSA). SASSA offers social grants to over 17 million beneficiaries in nine of South Africa’s provinces. Since its birth in 2006, the organisation has undergone many innovative changes meant to meet an increasing customer base's need. Many beneficiaries are receiving the Child Support Grant, which caters for children between 0-18 years. The study adopted a mixed-method approach. The target population consisted of 14 employees of SASSA and ten beneficiaries of social grants selected through purposive sampling. Data was collected through in-depth interviews and quantitative content analysis. Thematic analysis was conducted. The findings point to a broad application of service design principles through products, services, and the design of customer experiences within SASSA. Investment for SASSA should be made on incorporating and merging systems and processes, including continuous research and development within the payment and administration of social grants. The evaluation of the impact of service design at SASSA also points to the need to create new services and a new way of thinking. Therefore, the study recommends that SASSA introduce a proper modernised internal system that ensures accountability of actions among staff and regulates a swift flow of services to the clients. On top of that, to meet the fourth industrial revolution's demands, the time is ripe for SASSA to invest in new technological tools, which offer limitless opportunities to more than 17 million beneficiaries. It will establish SASSA as a pioneering player in the changing economy due to its vast market.Item The influence of leader's personality traits on employee job performance within Nkangala Distric Municipality.(Tshwane University of Technology, 2021-10-01) Hlongwane, PortiaEmployee’s job performance is one of the fundamental goals of high-performing organisations working. Job performance has been studied in the light of work about attitudes in performing a job, job satisfaction and their commitment to carry out the work to completion. The study sought to determine whether personality traits influence an employee’s job performance. The study examined the influence of personality traits on employee job performance. In the quest to answer the primary objective of the study, a quantitative research was used. Data for the study was collected from the employees in the Nkangala District Municipality. 200 questionnaires were distributed and 143 usable questionnaires were returned. This was a response rate of 71.5%, which is high taking into account what is regarded as an acceptable return rate. Stata version 15 was used to analyse data descriptive statistics whilst inferential statistics was computed using Partial Least Square (PLS). The results of the study indicate that the only two of the personality traits openness to experience and extraversion have a significant effect on job performance. The results further showed that conscientiousness and agreeableness have no significant effect on job performance. On the other hand, the relationship between leadership and job performance was found to be negative, this means that leadership does not have an influence on the job performance. It is further noted that the employees of the municipality are trying all their best to in the execution of their duties and the municipality should recognise their performance and commitments. The developed framework could serve as a pathway for other organisation to follow and understand which dimensions are the predictors of job performance and these could be considered when recruitment is done. In understanding these dimensions, the leaders will be able to know the enablers and harness them to ensure employees’ success in their respective job performance.Item The influence of leader's personality traits on employee job performance within Nkangala Distric Municipality.(Tshwane University of Technology, 2021-10-01) Hlongwane, Portia; Prof EM Rankhumise; Prof CM SchultzEmployee’s job performance is one of the fundamental goals of high-performing organisations working. Job performance has been studied in the light of work about attitudes in performing a job, job satisfaction and their commitment to carry out the work to completion. The study sought to determine whether personality traits influence an employee’s job performance. The study examined the influence of personality traits on employee job performance. In the quest to answer the primary objective of the study, quantitative research was used. Data for the study was collected from the employees in the Nkangala District Municipality. 200 questionnaires were distributed, and 143 usable questionnaires were returned. This was a response rate of 71.5%, which is high taking into account what is regarded as an acceptable return rate. Stata version 15 was used to analyse data descriptive statistics whilst inferential statistics was computed using Partial Least Square (PLS). The results of the study indicate that the only two of the personality traits openness to experience and extraversion have a significant effect on job performance. The results further showed that conscientiousness and agreeableness have no significant effect on job performance. On the other hand, the relationship between leadership and job performance was found to be negative, this means that leadership does not have an influence on the job performance. It is further noted that the employees of the municipality are trying all their best to in the execution of their duties and the municipality should recognise their performance and commitments. The developed framework could serve as a pathway for other organisation to follow and understand which dimensions are the predictors of job performance and these could be considered when recruitment is done. In understanding these dimensions, the leaders will be able to know the enablers and harness them to ensure employees’ success in their respective job performance.Item The effective use of social media platforms by the basic education department.(Tshwane University of Technology, 2021-05-01) Cebo, Luvuyo MosesSocial media is an effective engine for communication in operating business functions for all organisations. The purpose of this study was to determine the level of awareness and information sharing that online communication affords the Department of Basic Education. It aimed to determine the use of social media platforms by the Department of Basic Education employees, the public and educators to communicate issues pertaining to education. The Department of Education makes use of Basic Education via different social media platforms, a few to mention are Facebook, Twitter, Thutong and email for communication purposes. These are available on the education website www.education.gov.za The researcher used a quantitative approach to collect empirical data from the Department of Basic Education in South Africa through a survey questionnaire that was forwarded to the Department of Education employees. Data analysis was done with the use of the Statistical Package for Statistic Systems program. The results are revealed with use of pie charts and bar graphs. The descriptive and relationship analyses are shown in this study and the recommendations and conclusions are tabled. Findings in this study show that some social media platforms such as Facebook, Twitter and YouTube exist in the Department of Basic Education, however, the officials are blocked from using these social media platforms. The officials cite that permission is granted to senior officials, starting from level 13; this refers to the Director, Chief Director, the Deputy Director-General, Director-General, the Deputy Minister and Minister. These are the officials that use social media platforms to communicate with the public. The Department of Basic Education officials consist of specialists that are meant to communicate with learners irrespective of their background or wherever the learners reside, especially with today’s presence of innovative technology as a rapid means of communication. Learners are supposed to consult with specialists through various communication channels.